When will my order ship?
Typically, all orders placed before 11am central time will be process the same day. Orders place on the weekends will be processed the next business day. All orders ship from San Antonio, Texas and usual lead times from the day it is processed is 3-4 business days.
Sometimes orders can be delayed due to unforeseen circumstances or high volumes. If you order is experiencing any kind of extended delay, you will get a notification from us letting you know.
If any pre-order items were included with your order, your entire order will ship when the pre-order items become available. Partial orders will not ship.
I only received a portion of my order? Wheres the rest?
We use Amazon as our fulfillment partner to ship and fullfill all orders. Depending on what all was in your order, your items could be shipping from different warehouse locations and arrive at different times. If you receive a portion of your order, it is likely that the rest is still on its way and should arrive the next business day. If it does not, please feel free to reach out to us at firstname.lastname@example.org and we will look in to the matter for you.
I got notification that my order arrived, but it did not show up on my doorstep. Is there anywhere else it may be?
Many of our orders ship USPS as the fastest way. Typically, USPS does not delivery to the doorstep, but will instead deliver to a mail box, community mail slot, or post office. If you receive notice that your order delivered but it did not get dropped off at the door, check your local mail box or mail slot.
Where can I go to manage my subscription orders?
All subscription orders can be managed through your customer portal. For detailed information on the customer portal and what all can be done there, please visit this page.
What forms of payment do you accept?
Currently we accept most major credit cards as payment.
Do you offer any discounts?
We periodically will send deals and discount codes through our newslestter, which you can sign up for with your email when you order. Don’t worry, we won’t spam you—just give you great deals on some great products. You can opt out from this list at any time. Shoot us a line at email@example.com to be added.
I found something hard in my granola? Any idea what this is?
All of our granolas are made with 100% real-food ingredients. We source many things straight from the growers and keep them very minimally processed. Due to this, there is a chance that you could find a full or partial date pit or piece of nut or seed shell. Don’t freak out, it’s totally natural and not a contaminate at all. If you do find something other than these, please drop us a line at firstname.lastname@example.org so we can look in to it.
Do you offer wholesale orders?
Yes, we do offer wholesale accounts to valid third party resellers. Please reach out to us at email@example.com to set up an account. Purchasing wholesale and reselling on Amazon/ebay/any other online channel without our knowledge though is a huge no-no and subject to legal action. We will find you and we will stop you. Don’t make us do that.
What do I do if my order arrives damaged?
We use Amazon as our third party fulfillment provider to ship and fullfill most of our online orders. Unfortunately, them and other shipping providers don’t seem to have the same love and care that we do. If you experience a situation like this, please reach out to us at firstname.lastname@example.org and we will work to make it right. Please realize though that in most instances damages that occurs during shipping are not our direct fault. Please be respectful of that.
What if I realized I typed in the wrong shipping address after placing my order?
Currently, after orders are placed you do not have a way to go back in to the system and change the shipping address. Just drop us a line at email@example.com and let us know about the goof and we will correct it. If you realize this after the order has already shipped, still reach out to us and we will work to make it right. No one is perfect and we want you (not a rando) to be enjoying our products.
Can I change my order after it is processed?
Currently we cannot change orders after they are processed (I know, I know… we’re working on it). If you’ve made a mistake, please reach out to us and let us know and we will get it corrected. It is likely that we will have to cancel the order and reissue a new one. Not a big deal, again, just let us know.
Shipping isn’t free?! What’s up guys?
Listen people…. Amazon is our friend, not our enemy. We don’t ever intend to compete with them (hence why we must charge for shipping). We sell most of our products through our own selling platform directly on Amazon as well. Many of them also ship for free. Periodically we will also run deals for repeating customers that offer free shipping.
How do I read the expiration date on my package?
You should see a “BB” (best by) on the back of your bag/box. The date after this is the expiration date. Read year/month/day. For example, 2017/4/5 is April 4th, 2017. Do not worry about the other numbers on the back, those are for us internally only.
What do I do if I did not receive what I ordered?
Most likely either us or our fulfillment partners messed up. Again, just reach out to us at firstname.lastname@example.org and we will make sure you get what you ordered ASAP.
Where can I go to learn more about Wildway?
Wildwayoflife.com will have everything that you need. Live wild, my friends.