Are Wildway products safe to eat during COVID-19?
Yes, all Wildway products are safe to eat during COVID-19.
According to the FDA:
"Currently there is no evidence of food or food packaging being associated with transmission of COVID-19.
Unlike foodborne gastrointestinal (GI) viruses like norovirus and hepatitis A that often make people ill through contaminated food, SARS-CoV-2, which causes COVID-19, is a virus that causes respiratory illness and not gastrointestinal illness, and foodborne exposure to this virus is not known to be a route of transmission."
Here at Wildway, we have also undergone strict COVID-19 santization and prevention procedures to ensure that all products are made, manufactured, and packed with the utmost care and safety with both our employees and the public's health as top priority.
For further questions and concerns about COVID-19 and food, please reference the FDA's FAQ page here.
Do Wildway products contain any added sulfates, preservatives, or starch fillers?
No, Wildway products do not contain anything other than what is listed on the ingredient panel. All of our fruits are naturally-dried without the use of sulfates or preservatives, which is why we recommend storing the product in the refrigerator after opening for maximum freshness, especially if you are going to let the product sit for over a week.
Are Wildway products gluten-free?
Yes, all Wildway products are certified gluten-free and are manufactured in a dedicated gluten-free facility.
How long do Wildway products last after opened?
Each product is labeled with a best buy date on the bottom or back of the package and are guaranteed fresh up until this date. Some of our products we recommend storing in the refrigerator after opening in order for the product to stay its freshest. This is due to the fact that no preservatives (natural or otherwise) are used in the product. Once opened, the product should still be good for several weeks if stored ambient, or several months (up until the expiration date) if stored in the fridge.
When will my order ship?
Typically, all orders placed before 11am central time will process and ship within 1 business day. Orders place on the weekends will most likely be processed the next business day. All orders ship from San Antonio, Texas and usual lead times from the day it is processed is 2-4 business days. For expedited orders, orders must be placed before 11am central time to guarantee they will ship the same day. Orders placed after this time are not guaranteed to ship until the next business day.
Sometimes orders can be delayed due to unforeseen circumstances or high volumes. If you order is experiencing any kind of extended delay, you will get a notification from us letting you know.
Do you offer shipping to Alaska, Hawaii, international shipping, and shipping to armed forces addresses?
Yes, we do currently offer shipping to Alaska, Hawaii, internationally, and to armed forces addresses. For shipping to these addresses, all orders will be charged for shipping based on the discounted carrier rates that we receive. If you are having trouble placing an one of these orders, please reach out to us at firstname.lastname@example.org and we will be more than happy to help.
I ordered Wildway swag items with my order. Why did they not arrive with my order?
All swag items are printed, fulfilled, and shipped from a third party vendor, therefore will arrive separately from any granola, hot cereal, or snack mix order. These are custom, one-off printed items that can sometimes take 7-10 days to fulfill and ship. If it has been more than two weeks since placing your order and your swag items still have not arrived, please reach out to us at email@example.com and reference your order number so that we can look in to the issue. Please let us know immediately if there is an issue with your swag order and we will work to make it right.
I got notification that my order arrived, but it did not show up on my doorstep. Is there anywhere else it may be?
Many of our orders ship USPS as the fastest way. Typically, USPS does not delivery to the doorstep, but will instead deliver to a mail box, community mail slot, or post office. If you receive notice that your order delivered but it did not get dropped off at the door, check your local mail box or mail slot. Sometimes UPS and USPS drivers mark a package as delivered when sometimes it does not, but will deliver the same day. We encourage you to wait an extra day to see if your package arrives, if not, please reach out to us at firstname.lastname@example.org and we will look in to the matter further.
Where can I go to manage my subscription orders?
All subscription orders can be managed through your customer portal. For detailed information on the customer portal and what all can be done there, please visit this page.
I forgot to cancel my subscription and my order is set to process today. What do I do?
Subscription orders that are not canceled at least 1 business day in advance will process and ship as is. Email reminders are sent of subscription orders 3 days in advance in order to account for any changes you would like to make. Once this 1 business day window is up, the order cannot be canceled and will ship as is. At that time, you may cancel any future subscription orders that you have set up by logging in to your account.
Your website is telling me that I do not have an account, or I am having trouble logging in. What do I do?
Please reach out to us at email@example.com and we will re-set or re-activate your account.
Your website seems to be messing up, or the checkout page is auto-filling with information that I do not want. What do I do?
Typically this can be caused by the browser you are using and cookies stored on the browser. We recommend that you first clear your cookies in the current browser you are using as well as clearing your search history. This should clean up the auto-filled content and help the shop page load better. If you are still having issues, we recommend checking your browser to ensure you are using a modern browser system like Chrome or Firefox. Older browsers can have trouble with our websites code. If neither of these seem to work, please reach out to us at firstname.lastname@example.org and we will look in to the issue further for you.
What forms of payment do you accept?
Currently we accept most major credit cards as payment as well as Amazon pay, Google pay, and Shop pay.
Do you offer any discounts?
We periodically will send deals and discount codes through our newslestter, which you can sign up for with your email when you order. Don’t worry, we won’t spam you—just give you great deals on some great products. You can opt out from this list at any time. Shoot us a line at email@example.com to be added.
I found something hard in my granola? Any idea what this is?
All of our granolas are made with 100% real-food ingredients. We source many things straight from the growers and keep them very minimally processed. Due to this, there is a chance that you could find a full or partial date pit or piece of nut or seed shell. Don’t freak out, it’s totally natural and not a contaminate at all. If you do find something other than these, please drop us a line at firstname.lastname@example.org so we can look in to it.
Do you offer wholesale orders?
Yes, we do offer wholesale accounts to valid third party resellers. Please reach out to us at email@example.com to set up an account. Purchasing wholesale and reselling on Amazon/ebay/any other online channel without our knowledge though is a huge no-no and subject to legal action. We will find you and we will stop you. Don’t make us do that.
What do I do if my order arrives damaged?
Most of our items ship via FexEx, UPS, or USPS. Unfortunately, sometimes these shipping providers don’t handle your packages with the same love and care that we do. If you experience a situation like this, please reach out to us at firstname.lastname@example.org and we will work to make it right. Please realize though that in most instances damages that occurs during shipping are not our direct fault, and please be respectful of that.
What if I realized I typed in the wrong shipping address after placing my order?
Currently, after orders are placed you do not have a way to go back in to the system and change the shipping address. Just drop us a line at email@example.com and let us know about the goof and we will correct it. If you realize this after the order has already shipped, still reach out to us and we will work to make it right. No one is perfect and we want you (not a rando) to be enjoying our products.
Can I change my order after it is processed?
If you need to change or cancel an order after you have placed it, please reach out to us at firstname.lastname@example.org. If the order has yet to be fulfilled and shipped and is not a subscription order in which the change window has passed, we should have the ability to add or remove products from your order. We will work with you as best we can to ensure that you get the correct products.
How do I read the expiration date on my package?
You should see a “BB” (best by) on the back of your bag/box. The date after this is the expiration date. Read year/month/day. For example, 2017/4/5 is April 4th, 2017. Do not worry about the other numbers on the back, those are for us internally only.
What do I do if I did not receive what I ordered?
Most likely we messed up. Again, just reach out to us at email@example.com and we will make sure you get what you ordered ASAP.
What do I do if I want a refund?
Any unused, unopened packages that were not purchased on sale are eligible to be returned within 7 days of receipt. Please refer to our terms and conditions for our full refund and return policies. If you have further questions, please reach out to us at firstname.lastname@example.org and we will assist you with processing your refund and will determine if you are still eligible. Please note that subscription orders require a minimum of 2 orders before being issued a refund. If you have placed an order for subscription and have not had at least 2 orders, then the order is not eligible to be refunded.