This page contains all of the information that you need in order to manage your subscriptions with us. Please refer to this document for any subscription-based questions that you may have. If you need further assistance, please reach out to us at firstname.lastname@example.org.
Managing your subscriptions is super easy and can all be done though your customer account portal. In order to acess the customer account portal, click the "Sign-in" link at the top of our homepage. Sign in with the account that you created when checking out for the first time. This will log you in to your customer portal.
In your customer portal you can:
Once logged in, click on Delivery Schedule on the left to see all upcoming deliveries for your subscriptions. To skip a delivery you can click Skip to the right of each one.
Once logged in, select the Subscriptions tab to view the current subscription products. On the far right, you can select Swap and select the replacement product.
Once logged in, select the Subscriptions tab, then click Add Product. This will open a pop-up where you can search, view, and select additional products to add to your upcoming deliveries. You may also choose the frequency and first shipment date.
In order to cancel your subscription, you will first need to log in to your account. Click the Subscriptions tab, then next to each of the products you are subscribed to is a Cancelbutton. You would use this if you would like to no longer receive this subscription product.
In the Billing Information tab you'll find the current method of payment along with the current billing address. However, this is not the same as the shipping address. You would edit the address in this section if something has changed for the card holder's place of residence or the email address on file.
Once logged in, click on Subscriptions and click Edit to the right of the address. This only affects the shipping/delivery address, this does not update billing information related to the method of payment.
You will be taken to a page where you can modify any of the fields pictured below.